Service Delivery Manager – Tieto Tech Consulting (m/f/d)

Do you have a strong background in telecom service delivery, enjoy end-to-end ownership, and want to join one of the largest technology companies in the Nordics? Then this is the role for you.

We are looking for a Service Delivery Manager who wants to be part of Tieto Tech Consulting. Tieto Tech Consulting works as a true partner, solving clients’ toughest technology challenges and delivering reliable outcomes that drive measurable results. By combining deep telecom expertise with structured delivery processes, we support customers operating critical global network services.

In this role, you will work on a long-term assignment with Arelion, as part of its Service Delivery & Network Procurement organization, operating in a global, cross-functional telecom environment.

When joining Tieto Tech Consulting as a Service Delivery Manager, you will

• Take end-to-end responsibility for customer deliveries, coordinating internal teams, suppliers, and customers throughout the delivery lifecycle.

• Own customer orders from initiation to completion, ensuring fulfilment quality and timely Ready-For-Service (RFS).

• Ensure accurate registrations in internal systems and manage escalations related to service delivery.

• Distribute tasks and responsibilities to internal stakeholders involved in the delivery process.

• Monitor order progress through continuous communication with all involved parties.

• Provide proactive status updates to customers, addressing deviations from agreed timelines.

• Follow up on internal activities to ensure timely execution.

• Accurately register service components in internal support systems.

• Coordinate field engineers for onsite work, testing, and service activation.

• Lead troubleshooting activities together with internal teams and suppliers when required.

• Send customer documentation in line with Arelion delivery processes.

• Collect, validate, and store test protocols.

• Manage and order local tails, cross-connects, and customer premises equipment (CPE).

• Escalate risks that may impact committed delivery dates.

• Manage Early Life Support (ELS) for newly delivered services.

• Support Sales during customer meetings on delivery-related topics.

• Identify and recommend improvements to delivery processes and supporting systems.

Who we are looking for

• Experience in a telecommunications Service Delivery role, preferably in a global environment.

• Proven experience in project management or end-to-end service delivery.

• Solid understanding of Ethernet and IP Services, including Layer 2, DIA, and Cloud solutions.

• Familiarity with DWDM technology and related equipment.

• Field engineering experience, including equipment installation, circuit turn-up, and patching.

• Hands-on experience with network management tools such as:

  • Infinera DNA

  • Ciena OneControl / Site Manager

• Experience managing local tails, cross-connects, and CPE logistics.

• Strong analytical and organizational skills, with the ability to manage multiple deliveries in parallel.

• Ability to produce clear, high-quality documentation and presentations.

• Knowledge of telecom delivery best practices and industry trends.

• Cross-cultural awareness and ability to work effectively with global teams.

• Comfortable working independently and directly with key customers.

• Fluent English, both written and spoken.

As a person, you are a team player who takes ownership and responsibility for organizing work and driving deliveries forward. You communicate clearly, work in a structured manner, and thrive in environments where accuracy, accountability, and continuous improvement matter.

We offer

We offer professional growth, meaningful projects, an open culture, and a strong work-life balance. You will have the opportunity to work in a growing and future-oriented sector, supporting global telecom customers through long-term consulting engagements. We provide a hybrid work model as part of our culture and way of working, and we value curiosity and continuous learning.

Location: Buenos Aires, Argentina (Hybrid)

We perform background checks on all final candidates.
Tieto declines calls from recruitment companies.

At Tieto, we believe in the power of diversity, equity, and inclusion. We encourage applicants of all backgrounds, genders (m/f/d), and walks of life to join our team, as we believe that this fosters an inspiring workplace and fuels innovation. Our commitment to openness, trust, and diversity is at the heart of our mission to create digital futures that benefit businesses, societies, and humanity.

Diversity, equity and inclusion (tietoevry.com)