Copy of Service Desk Specialist - Tieto Caretech (m/f/d)

At Tietoevry Care you’ll get a chance to provide patients and end users with product offerings that help them in their life, reinventing the world for good. If that sounds interesting, please keep on reading.

About us

Tietoevry Care is modernizing the Nordic health and social care sector with modular, open, and interoperable software. We develop and deliver high quality software solutions and services that enable healthcare and welfare professionals to do their work even better and with higher efficiency - have more time to care.

We are a global team of professionals working on providing products and services to different sectors from intensive care to laboratory and social care. In addition to working closely with our customers, we also have our own products that we build and develop for various fields in society. From enabling healthcare professionals to spend more valuable time with their patients to providing data for professional athletes to achieve even better results, we make all that possible. With us you can build technology for the good of society and make your mark on the health and wellbeing of people in need.

About the role

Our Caretech organization is now looking for an employee for the First Line Support team to enhance its service. The main job is to receive and process incident reports and support requests sent by customers. The role includes diverse and challenging tasks in the customer interface.

As part of our team you will: 

• Receive and solve IT problems of corporate customers in Finnish and English on a daily basis
• Receive an expert and encouraging work community as part of a well-known international organization
• Have the opportunity to grow and develop as an IT professional
• Solve challenging, interesting and varied problems
• Have access to all the necessary tools such as a phone, laptop and other possible remote communication tools

We are looking for someone with:

• A suitable IT education or final stage of studies (e.g. data scientist, IT degree holder)
• SQL skills
• You are skilled a problem solver and enjoy working in a hectic environment at times
• ServiceNow expertise is considered an advantage
• Fluent oral and written Finnish and English skills

What’s in it for you?

With us you will be part of the important and meaningful work of developing healthcare for all of us. You have an important mission to make a difference that really matters. In addition, as a company we offer you professional growth, open and friendly culture, and an outstanding work-life balance! We believe that our organizational culture is an important part of enabling you to be successful. We provide a flexible hybrid work model as part of our culture and way of working.

Finally, we also believe in curiosity and learning as a lifestyle. We want to encourage you to keep up that curiosity and deepen your knowledge on topics you’re interested in. For example, we host a ‘Keep Learning Week’ twice a year, a week where everyone at Tietoevry has the possibility to join different training courses in a truly global setting.

Could you be our new colleague? 

We look forward to hearing from you! We will fill the position as soon as we find the right person, so we encourage you to apply today. If you have any questions regarding this role, please contact the hiring manager @ Tuukka Kerttula from tuukka.kerttula@tietoevry.com 

We perform background checks on all final candidates.

Tietoevry declines calls from recruitment companies.

At Tietoevry, we believe in the power of diversity, equity, and inclusion. We encourage applicants of all backgrounds, genders (m/f/d), and walks of life to join our team, as we believe that this fosters an inspiring workplace and fuels innovation. Our commitment to openness, trust, and diversity is at the heart of our mission to create digital futures that benefit businesses, societies, and humanity.

Diversity, equity and inclusion (tietoevry.com)