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Swedish Speaking Dispute Analyst, Tieto Banktech

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Rīga, Latvia

  1. Full-time
  2. Technical and Functional Expertise
  3. Hybrid
  4. Tietoevry Banking
Job Description

As a Swedish Speaking Dispute Analyst within Card Issuing, you will work with dispute handling for Swedish and other foreign banks. You will be part of the dispute department that has oficees in 3 countries. The department's task is to process card complaints in accordance with current regulations from banks, authorities and card issuers. 

 

The role will include case management, customer dialogue and follow-up of dispute cases. As a dispute analyst, you also have personal responsibility for a number of banks and work closely with other colleagues in the area. The department will work closely with other units within the company to ensure a complete understanding and management of our customers' card services. 

 

With us you will:

  • Processing complaints for Nordic and international banks 
  • Close cooperation with our customers in connection with problems that arise regarding their disputes 
  • Participate in the work to further develop the dispute handling service 

 

Who you are:

  • Good communication skills, verbally and in writing 
  • Fluent in Latvian, English and Swedish 
  • Experience in case management 
  • Experience from the card industry and/or banking is an advantage 
  • Experience in dispute handling is desirable 
  • Knowledge of Visa and MasterCard products is an advantage 
  • Good cooperation skills 
  • Service- and customer-oriented 
  • Good listener 
  • Structured way of working 

 

We offer

  • Professional growth 
  • Meaningful projects 
  • Open culture 
  • Outstanding work-life balance 
  • Salary up to 2200 EUR (gross/month) * and benefits package (health insurance, sports etc.) 

 

* Monthly salary offer will be defined upon candidate’s professional competence accordance with job demands. The salary is only a part of remuneration package provided by Tietoevry for a new employee. 

 

Ready to jump in? 

Please attach your CV or LinkedIn-profile and we will reach out to you. Interviews will be held on a continuous basis, so we encourage you to apply today.

 

Tieto thrives with diversity, and we welcome applicants of all genders, ages, abilities, ethnicities, orientations, beliefs, and backgrounds. 

 


Additional Information

At Tietoevry, we believe in the power of diversity, equity, and inclusion. We encourage applicants of all backgrounds, genders (m/f/d), and walks of life to join our team, as we believe that this fosters an inspiring workplace and fuels innovation. Our commitment to openness, trust, and diversity is at the heart of our mission to create digital futures that benefit businesses, societies, and humanity.

Diversity, equity and inclusion (tietoevry.com)

Company description

Tietoevry is evolving – to Tieto

Our new name honours our Nordic roots, but our focus extends far beyond. Tieto means knowledge. We turn that knowledge into results that matter.

Tieto is a leading software and digital engineering services company with global market reach and capabilities. We provide customers across different industries with mission-critical solutions through our specialized software businesses Tieto Caretech, Tieto Banktech and Tieto Indtech, as well as Tieto Tech Consulting business. Our around 15 000 talented vertical software, design, cloud and AI experts are dedicated to empowering our customers to succeed and innovate with latest technology.

Tieto’s annual revenue is approximately EUR 2 billion. The company’s shares are listed on the NASDAQ exchange in Helsinki and Stockholm, as well as on Oslo Børs.

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