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Sr.Service Manager- Data - Tietoevry create (m/f/d)

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Pune, India

  1. Full-time
  2. Delivery, Project and Product Management
  3. Hybrid
  4. Tietoevry Create
Job Description

We are seeking an experienced Continuous Service Manager to lead a long-term data engineering service engagement for a key client in the manufacturing industry. We are looking for candidates from Pune office (India) This role is ideal for someone who thrives in a service delivery environment, has a strong background in Azure-based data platforms, and can drive operational excellence while managing a distributed technical team.

Responsibilities:
- Lead and manage the delivery of continuous data engineering services for the client.
- Act as the primary point of contact for the client, ensuring service quality, performance, and satisfaction.
- Oversee a team of data engineers working with Azure technologies (ADF, Synapse, Databricks, etc.).
- Ensure adherence to SLAs, KPIs, and governance models.
- Drive continuous improvement initiatives and proactively identify opportunities for optimization.
- Manage incident response, change requests, and service reporting.
- Collaborate with internal stakeholders and client teams to align on priorities and roadmaps.


Additional Information

At Tietoevry, we believe in the power of diversity, equity, and inclusion. We encourage applicants of all backgrounds, genders (m/f/d), and walks of life to join our team, as we believe that this fosters an inspiring workplace and fuels innovation. Our commitment to openness, trust, and diversity is at the heart of our mission to create digital futures that benefit businesses, societies, and humanity.

Diversity, equity and inclusion (tietoevry.com)

Company description

Tietoevry is a leading software and digital engineering services company with global market reach and capabilities. We provide customers across different industries with mission-critical solutions through our specialized software businesses Tietoevry Care, Tietoevry Banking and Tietoevry Industry, as well as our digital engineering business Tietoevry Create.*

Our 16 000 talented vertical software, design, cloud and AI experts are dedicated to empowering our customers to succeed and innovate with the latest technology.*

  • Tietoevry Tech Services is excluded due to the divestment signed in March 2025. The transaction is expected to close during Q3 2025

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