Service Manager – Tietoevry Create (m/f/d)

About Tietoevry

At Tietoevry, we're a team of professionals across the globe, working in various industries. We inspire, engage, and deliver, offering global capabilities with a strong presence in the Nordics and worldwide.

Seeking a career that challenges and cares? Join us. We're dedicated to advancing enterprises and society with IT, championing openness, independent thinking, and freedom for our team to excel. As the largest Nordic IT services company, we're at the forefront of numerous sectors.

We provide a chance to make an impact, working with top professionals in a dynamic international setting, broadening your expertise across different areas.

You'll find challenging roles with us, where professional growth is in your hands. We value good ideas, trust, and creativity, and foster a culture of transparency and active sharing.

Interested in making a difference with us? We're eager to see your application and discuss the possibilities!

Join us as a Service Manager and help shape how we deliver and improve IT services supporting modern software development.

About the role

We are looking for an experienced Service Manager to oversee the delivery and continuous improvement of IT services that enable software engineering teams. These services include cloud-based infrastructure, development platforms, and collaboration tools.

You will work closely with stakeholders across product, architecture, operations, and support to ensure stable and scalable service delivery. In this role, you’ll coordinate cross-functional efforts, act as a main contact for service-related matters, and help evolve service models in line with business goals and best practices.

What you will do

• Oversee end-to-end delivery of IT services, ensuring SLA compliance and high availability
• Serve as a key point of contact for customers and service stakeholders, managing feedback and escalations
• Identify opportunities for service expansion and consultancy
• Track service performance through delivery and financial KPIs and recommend improvements where needed
• Coordinate with product and technical leads to align delivery with priorities and roadmaps
• Be responsible for incident and change management processes
• Drive service improvements based on user input, metrics, and operational reviews
• Promote Agile and DevOps best practices across delivery teams
• Contribute to compliance with internal governance and standards (ITIL, ISO 9001/27001)
• Participate in planning for upgrades, migrations, and infrastructure enhancements and oversee the implementation

What we are looking for

• 5+ years of experience in service management, IT operations, or delivery roles
• Strong coordination, communication, and stakeholder management skills
• Understanding of ITIL principles, service lifecycle, and performance tracking
• Experience managing feedback loops, escalations, and service improvement initiatives
• Solid English communication skills (written and spoken) 

Preferred qualifications

• Background in IT infrastructure, cloud environments, or enterprise platforms
• Familiarity with DevOps tools like Jira, GitLab, or Artifactory and understanding of software development lifecycle
• Experience working in Agile environments with iterative delivery

Why join us

• Be part of a collaborative and forward-thinking international team
• Contribute to services that support engineering teams at scale
• Help shape the service, delivery models and operational standards
• Work in a flexible and dynamic environment that values ownership and innovation

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At Tietoevry, we believe in the power of diversity, equity, and inclusion. We encourage applicants of all backgrounds, genders (m/f/d), and walks of life to join our team, as we believe that this fosters an inspiring workplace and fuels innovation. Our commitment to openness, trust, and diversity is at the heart of our mission to create digital futures that benefit businesses, societies, and humanity.

Diversity, equity and inclusion (tietoevry.com)