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Middle/Senior Voice and Cloud Communications Engineer - Tietoevry Create (m/f/d)

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Rio de Janeiro, BRAZIL

  1. Full-time
  2. Technical and Functional Expertise
  3. Hybrid
  4. Tietoevry Create
Job Description

Tietoevry Create is inviting a talented professional to join our growing team as a Middle/Senior Voice and Cloud Communications Engineer to support our respectful customer's BICS Voice and CC Value Streams in delivering qualified line of customer and network support.

Join the team of our customer BICS – a global telecommunication enabler with a physical network stretching through the globe!

 

Areas of Responsibility

 Repair & Operation:

  • Provide second-line support for all Voice & Cloud Communications products and platforms.
  • Monitor network availability and quality, performing both proactive and reactive maintenance.
  • Suggest improvements to proactive tasks and processes.
  • Collaborate with L1/customer care teams to resolve customer-reported issues.
  • Work with vendors and suppliers to report issues and follow up on resolutions.
  • Participate in guard duty service and planned tasks qualifications.

 Provisioning:

  • Ensure service implementation for all BICS Voice & Cloud Communications products and platforms, meeting business, technical, operational, and regulatory requirements.
  • Support SIP/SIP-T (VoIP) setup configuration, testing, and interoperability testing with telco operators.
  • Focus on maintaining KPI and SLA measurements.
  • Validate, test, and deliver services to customers.

 

Qualifications

  • Degree in Electronics, Computer Science, IT, ICT, or Telecommunications
  • 3+ years of experience in telecom, specializing in voice switching (Mobile operators or international carriers)
  • Strong knowledge of Telecom technologies and ITU/ETSI standards (SS7/ISUP, VoIP/SIP, RTP, MGCP)
  • Experience with NGN platforms (Sonus or Dialogic preferred) and SBCs (Ribbon, Metaswitch)
  • Familiarity with transmission equipment and signalling protocol monitoring tools
  • Basic experience with Unix/Linux
  • Expertise in network switching/routing for Unified Communications and VoIP
  • Experience with SIP-trunking and protocols like SIP, ENUM, INAP, HTTP
  • Knowledge of secure environments (SSL/TLS, secure APIs)
  • Proficient in Wireshark and Splunk for root cause analysis
  • Fluent in English with strong communication skills
  • Strong problem-solving, planning, and organizational skills
  • Ability to explain technical concepts clearly and collaborate effectively in a team

 


Additional Information

At Tietoevry, we believe in the power of diversity, equity, and inclusion. We encourage applicants of all backgrounds, genders (m/f/d), and walks of life to join our team, as we believe that this fosters an inspiring workplace and fuels innovation. Our commitment to openness, trust, and diversity is at the heart of our mission to create digital futures that benefit businesses, societies, and humanity.

Diversity, equity and inclusion (tietoevry.com)

Company description

Tietoevry is a leading software and digital engineering services company with global market reach and capabilities. We provide customers across different industries with mission-critical solutions through our specialized software businesses Tietoevry Care, Tietoevry Banking and Tietoevry Industry, as well as our digital engineering business Tietoevry Create.*

Our 16 000 talented vertical software, design, cloud and AI experts are dedicated to empowering our customers to succeed and innovate with the latest technology.*

  • Tietoevry Tech Services is excluded due to the divestment signed in March 2025. The transaction is expected to close during Q3 2025

Our hiring process

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