Head of Customer Management

Head of Customer Management - Tietoevry Banking (m/f/d)

We are looking for a Head of Customer Management who wants to be part of Tietoevry Banking. Tietoevry Banking is the leading financial services software and solution partner in the Nordics. We offer modular, pre-integrated banking as a service solutions and market-leading software for core, payments, credit, cards, financial fraud, and wealth. With our scale, expertise, and specialization, we empower financial institutions to enhance agility, efficiency, and accelerate digital transformation. 

We are growing and are looking for a section manager to lead a dedicated team of Customer managers and be a part of the Cards Sales department. Tietoevry Banking Cards delivers scalable and modular Card as a Service and leading software built by unmatched industry expertise, accelerating the digital transformation of financial institutions.

The Customer Management team plays a pivotal role in driving customer engagement and supporting our clients’ digital transformation journeys. The team is responsible for building and nurturing strong relationships with our customers, understanding their needs, and delivering tailored solutions across our portfolio of banking services. By collaborating closely with product, compliance and delivery teams, Customer Management ensures that our customers receive the highest level of service and value, contributing directly to the growth and success of Tietoevry Banking.

When joining Tietoevry Banking as a Head of Customer Management

• You join a skilled team of card experts, where you learn new things with your colleagues
• You will be responsible for setting customer plans, developing strategies, monitoring and analyzing performance.
• You will play an important part of budgeting and forecasting.
• You will be responsible for a dedicated European portfolio and maintain good relationships with existing customers.
• You will be the owner of weekly and monthly sales meetings
• You will support a team of sales experts.
• You will negotiate contracts and agreements with customers.
• You will participate and prepare Governance meetings on a tactical level.

Who we are looking for

• You have proven experience with developing good customer management teams
• You foster a positive workplace culture and actively ensure that every team member feels recognised, included, and appreciated
• You value and understand the importance of good relationships, both internally and externally.
• You show flexibility in responding to changing priorities in a fast-paced environment.
• You have the ability to produce high-quality content within deadlines.
• You are fluent in Norwegian and English, both verbally and in writing 

As a person, we believe you are a team player who takes action and demonstrates responsibility to organize your work and solve your tasks. With our agile end-to-end development process, you will continue to both learn from, and coach your colleagues, so communication is important for us. Technology is developing fast, so learning new cutting-edge technologies is something you strive to do.

We also believe you have

• A university degree or similar educational background is an advantage but not mandatory.
• A good understanding of technology and can understand complex value chains on a high level.

We offer

We offer you professional growth, meaningful projects, open culture and an outstanding work-life balance! We offer you an opportunity to create the future of a growing, fast-developing and important sector. We believe that our organizational culture is an important part of enabling you to be successful. We provide a flexible hybrid work model as part of our culture and way of working. Finally, we also believe in curiosity and learning as a lifestyle where you need to unlearn and relearn every day as new possibilities emerge.

Did we get you inspired? 

We look forward to your application!
Interviews will be held continuously, so we encourage you to apply today! For more information or questions, please contact Talent Acquisition team recruitmentinbanking@tietoevry.com

Hope to hear from you soon!

Location: Fornebu

We perform background checks on all final candidates.   

Tietoevry declines calls from recruitment companies.

At Tieto, we believe in the power of diversity, equity, and inclusion. We encourage applicants of all backgrounds, genders (m/f/d), and walks of life to join our team, as we believe that this fosters an inspiring workplace and fuels innovation. Our commitment to openness, trust, and diversity is at the heart of our mission to create digital futures that benefit businesses, societies, and humanity.

Diversity, equity and inclusion (tietoevry.com)