Customer & Project Manager, Tietoevry Banking (m/f/d)

Customer & Project Manager - Tietoevry Banking, Card Personalization

We are looking for an experienced Customer & Project Manager who wants to be part of Tietoevry Banking, Card Personalization, and be located at our card personalization site at Riga. Tietoevry Banking is the leading financial services software and solution partner in the Nordics. We offer modular, pre-integrated banking as a service solutions and market-leading software for core banking, payments, credit, cards, financial fraud, and wealth. With our scale, expertise, and specialization, we empower financial institutions to enhance agility, efficiency, and to accelerate digital transformation. 

Customer & Project Manager is responsible for overseeing and coordinating project delivery and customer-related activities within assigned areas. Ensures that quality expectations, stakeholder requirements, and organizational standards are consistently met. Strengthens alignment across functions by effectively communicating project objectives, customer priorities, and business goals throughout the organization.

Customer Manager main activities/tasks:

• Engage with clients to understand requirements, expectations, and changes; act as single point of contact for customer communication
• Monitor project execution, track progress versus plan, identify deviations, escalate issues and implement corrective actions
• Lead and support project and customer team members; assign tasks, set clear objectives, and ensure accountability
• Prepare and maintain project plans, including schedules, resource allocation, scope definition, and baseline targets
• Ensure that quality standards and compliance requirements are met in deliverables, customer interactions, and internal processes
• Manage Service Level Agreement (SLA) performance; track relevant metrics and ensure that delivery meets or exceeds customer and contractual expectations
• Generate regular reports for stakeholders (internal and external) showing status, risks, financial performance, and customer satisfaction
• Conduct project close-out activities: review deliverables, document lessons learned, hand over to support or operations as needed

Competencies and skills: 

• Ability to build strong client relationships, understand customer needs, and ensure satisfaction
• Proficiency in planning, scheduling, risk management, and project delivery methodologies (e.g., Agile, Waterfall)
• Strong verbal and written communication skills, ability to manage stakeholders and resolve conflicts effectively
• Analytical thinking with the ability to address challenges and make sound decisions under pressure
• Adept at prioritising tasks, managing multiple projects, and meeting deadlines in dynamic environments
• Ensures adherence to organisational standards, customer requirements, and regulatory obligations
• Flexible in managing change, shifting priorities, and working under tight deadlines
• High level of spoken and written English, Latvian and Swedish.

We offer

• We offer you professional growth, meaningful projects, open culture and possibilities for good work-life balance. You also will have opportunity to create the future of a growing, fast developing and important industry sector. We believe that our organizational culture is an important part of enabling you to be successful and provide a flexible hybrid work model as part of our culture and way of working. Finally, we also believe in curiosity and learning as a lifestyle where you need to unlearn and relearn every day as new possibilities emerge.

• Salary starting from 2800 EUR (month/gross)

Did we get you inspired? 

We look forward to your application!
Interviews will be held continuously, so we encourage you to apply today! For more information or questions, please contact recruitmentinbanking@tietoevry.com

Hope to hear from you soon!

Location: Lidostas Parks 3

The position reports to the Head of Technology and Projects Regional team. Tietoevry Banking, Card Personalization

Due to the customer's sensitive systems, we expect you to have a clean personal economy. Candidates may therefore be credit checked. A clean record is a prerequisite. On specific positions we might perform background checks. 

About Tietoevry

Tietoevry creates purposeful technology that reinvents the world for good. We are a leading technology company with a strong Nordic heritage and global capabilities. Based on our core values of openness, trust and diversity, we work with our customers to develop digital futures where businesses, societies, and humanity thrive.

Our 24,000 experts globally specialize in cloud, data, and software, serving thousands of enterprise and public-sector customers in more than 90 countries. Tietoevry’s annual turnover is approximately EUR 3 billion and the company’s shares are listed on the NASDAQ exchange in Helsinki and Stockholm, as well as on Oslo Børs. Familiar yourself with what we do

Creating purposeful technology to reinvent the world for good

At Tietoevry, we believe in the power of diversity, equity, and inclusion. We encourage applicants of all backgrounds, genders (m/f/d), and walks of life to join our team, as we believe that this fosters an inspiring workplace and fuels innovation. Our commitment to openness, trust, and diversity is at the heart of our mission to create digital futures that benefit businesses, societies, and humanity.

Diversity, equity and inclusion (tietoevry.com)